Romelle A. Callo

San Diego, CA 92111

callo.romelle75@gmail.com

 

A reliable, efficient and versatile professional with over 15 years of experience working in fast paced service based industries supporting managers and executives. Well organized and a motivated team player with strong customer service and support abilities that can work with minimal supervision.  Quick and eager to learn; conscientious and multi-task oriented with exceptional attention to detail and interpersonal skills. Experienced professional with strong leadership and relationship-building skills. Meticulous supervisor that is excellent at juggling multiple tasks and working under pressure.

KEY COMPETENCE

Excellent knowledge of office procedures and systems, proficient with Microsoft (Word, Excel, and Outlook), experienced in data entry and 10 key (14,000 ksph), highly organized team player, detail focused with an exceptional track record of accurately meeting deadlines, experienced in working in fast paced environments, flexible, reliable and dependable hard-worker, motivated self-starter with excellent and professional customer service skills, excellent ability to negotiate issues and build consensus, ability to develop solutions and make effective business decisions, able to prioritize workloads and attack deadlines in a systematic way. Technically-savvy with outstanding relationship building, training and presentation skills. Dynamic communicator who consistently exceeds goals and company expectations.

PROFESSIONAL EXPERIENCE

·   Checked and verified shipping records, handled questions or concerns of shipping shortages or overages and addressed problems with inventory control.

·   Maintained and improved overall operational and departmental efficiencies.

·   Ensured proper compliance and adherence to all appropriate health and safety regulations and cleanliness requirements are followed both with regards for personal and inventory safety.

·   Supervised a staff of approximately 20 with five direct reports.

·   Effected necessary communication and motivation to staff. Monitored individual performance via observation and review of various productivity metrics. Counseled and disciplined as necessary.

·   Developed and maintained a productive work team via training and career development.
Consistently promoted a strong corporate culture, quality and high performance work teams.

·   Promoted continuous improvement including strategic reviews for the warehouse related functions utilizing quality process and participation in high performance and self-directed work teams.

·   Developed and ensured that established policies, rules and regulations and procedures are followed.

·   Developed visible procedure and key performance indicators to monitor quality and regular measurements to determine effectiveness of procedures implemented

·   Met and exceeded established goals relative to throughput rates, errors per thousand cases shipped, income statement budget items, spoilage and damage.

·   Improved operational efficiencies to increase ability to process customer orders using both systems and physical improvements.

·   Provided warehouse safety leadership and was responsible for improved safety performance in the facility.

·   Oversaw warehousing activities to ensure processes and procedures are understood and followed; oversaw warehouse compliance for inventory management, cycle counting, product handling, and other services as required.

·   Developed leadership team and provided daily oversight for all operational requirements for warehouse operational staff.

·   Provided proactive communications and solutions for distribution issues.

·   Coordinated warehousing execution for divisional strategies; developed specific warehousing requirements based on strategic plans and customer expectations; designed the appropriate warehousing solution that incorporates logistics best practices.

·   Provided direction for systems improvements and changes to operational requirements

 

EDUCATION